Repeat purchase | IIC Ambassador Award

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IIC Ambassador Accredited Company Award

Introduction

Overview of the IIC Ambassador Accredited Company Award
Going through the assessment
About you

Understanding Customer Needs

Knowing your customer
Understanding your customer
Communication
Anticipating needs

Meeting Customer Needs

Quality of your products and services
Matching customer needs
Customer feedback
Easy to do business

Delighting Customers

Treating customers fairly
Right first time
Customer is always right
Post-sales service

Engendering Loyalty

Repeat purchase
Willing to recommend
Quality relationships
Customer experience

And finally...

The last few questions (please supply evidence if possible)
Final knowledge test
What happens next?

Teach online with

Repeat purchase

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